Privacy Policy
Last updated: June 2026
Heat.nz ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020.
Information We Collect
When you request a quote or contact us through our website or chatbot, we collect only the following personal information:
- Your name (first and last)
- Your email address
- Your phone number
- Your suburb or general location area
We do not collect full street addresses through our online enquiry forms. If a site visit is required, address details may be collected separately during direct communication with our team.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and provide a quote for electric underfloor heating installation
- Contact you about your project via phone or email
- Improve our services and customer experience
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Your details may be shared with our qualified installation partners solely for the purpose of fulfilling your quote or project request.
Data Storage and Security
Your information is stored securely and accessed only by authorised personnel. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.
Your Rights
Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request correction if it is inaccurate. To exercise these rights, please contact us using the details below.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use our site. These tools collect anonymous usage data and do not identify you personally.
Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at dan.heatnz@gmail.com or via our Contact page.